Delivery and Returns
Delivery can be to any address as long the address at which your payment card is registered is also present on your order. All deliveries must be signed for. Please make sure you keep the receipt enclosed with your goods.
When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order.
All delivery timescales are subject to product and delivery slot availability. Subject to availability of stock all items will be despatched on a next day courier service. Should we not be able to offer the next day delivery service we shall inform you on receipt of your order.
The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.
Delivery will be between the hours of 7am and 6pm; we are unable to confirm a time.
John Gordons Ltd will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.
Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and John Gordons Ltd shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.
You will only pay one delivery charge per order. A standard delivery charge for nationwide courier service is £15.00 including VAT, except where delivery is within our local delivery area and this will be delivered free of charge . When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order.
John Gordons Ltd shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
Breakages and missing items need to be reported within 24 hours.
If you need to return a product purchased from John Gordons Ltd then you have 10 working days to do so. The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us.
The goods should also be returned with their original box, packing and accessories.
If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 10 working days.
Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge.
Please post returns to the following address:
John Gordons Ltd, 11 Montpellier Arcade, Cheltenham, Gloucestershire GL50 1SU, United Kingdom
This returns policy does not affect your legal rights.
Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the John Gordons Ltd. website, or by phoning us on 01242 245985.
All orders taken before 2pm will be processed and sent for delivery within the selected delivery times, dependant on availability of stock.